1. Overview

This Refund Policy applies to all purchases made through PaNyumba, including Pro subscriptions (individual and company), coin packs, and listing boosts. We want you to be satisfied with your purchase, and we handle refund requests fairly and transparently.

PaNyumba is operated by Czest Tech. Web payments are processed by Paddle.com, our Merchant of Record, which handles billing, invoicing, and sales tax on our behalf.

2. Subscription Cancellation

You may cancel your Pro subscription at any time. Upon cancellation:

Your subscription will remain active until the end of the current billing period
You will not be charged for the next billing cycle
Pro features will be available until the subscription expires
Your listings and account data will not be affected

To cancel, go to your account settings or contact us at [email protected].

3. Refund Eligibility

We offer refunds in the following circumstances:

3.1 Subscriptions (Pro Individual & Company)

Within 14 days: If you are not satisfied with your Pro subscription, you may request a full refund within 14 days of your initial purchase or renewal
Technical issues: If you experience persistent technical issues that prevent you from using Pro features, we will issue a refund or credit
Duplicate charges: If you were charged more than once for the same subscription period, we will refund the duplicate charge immediately

3.2 Coin Packs & Boosts

Unused coins: Refunds may be issued for unused coin packs within 14 days of purchase
Failed boosts: If a listing boost did not apply correctly due to a technical error, we will either re-apply the boost or refund the coins used
Used coins: Coins that have been spent on boosts or other features are generally non-refundable

3.3 Non-Refundable Items

Subscriptions canceled after the 14-day refund window (you retain access until the end of the billing period)
Coins that have already been used for boosts or features
Partial billing periods after cancellation

4. How to Request a Refund

To request a refund, please contact us with the following information:

Your account email address
Date of purchase
Reason for the refund request
Transaction ID or receipt (if available)

5. Refund Processing

Once your refund request is approved:

Web purchases: Refunds are processed through Paddle.com and will be returned to your original payment method within 5-10 business days
Mobile purchases: Refunds for in-app purchases made through Apple App Store or Google Play Store are subject to the respective store's refund policies. Please contact the store directly for these refunds

We aim to respond to all refund requests within 2 business days.

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving any billing issues promptly. Initiating a chargeback without first contacting us may result in suspension of your account pending investigation.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of paid features after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: [email protected]
Company: Czest Tech
Location: Lusaka, Zambia

1. Overview

PaNyumba is operated by Czest Tech. Web payments are processed by Paddle.com, our Merchant of Record, which handles billing, invoicing, and sales tax on our behalf.

2. Subscription Cancellation

You may cancel your Pro subscription at any time. Upon cancellation:

Your subscription will remain active until the end of the current billing period
You will not be charged for the next billing cycle
Pro features will be available until the subscription expires
Your listings and account data will not be affected

To cancel, go to your account settings or contact us at [email protected].

3. Refund Eligibility

We offer refunds in the following circumstances:

3.1 Subscriptions (Pro Individual & Company)

Within 14 days: If you are not satisfied with your Pro subscription, you may request a full refund within 14 days of your initial purchase or renewal
Technical issues: If you experience persistent technical issues that prevent you from using Pro features, we will issue a refund or credit
Duplicate charges: If you were charged more than once for the same subscription period, we will refund the duplicate charge immediately

3.2 Coin Packs & Boosts

Unused coins: Refunds may be issued for unused coin packs within 14 days of purchase
Failed boosts: If a listing boost did not apply correctly due to a technical error, we will either re-apply the boost or refund the coins used
Used coins: Coins that have been spent on boosts or other features are generally non-refundable

3.3 Non-Refundable Items

Subscriptions canceled after the 14-day refund window (you retain access until the end of the billing period)
Coins that have already been used for boosts or features
Partial billing periods after cancellation

4. How to Request a Refund

To request a refund, please contact us with the following information:

Your account email address
Date of purchase
Reason for the refund request
Transaction ID or receipt (if available)

5. Refund Processing

Once your refund request is approved:

Web purchases: Refunds are processed through Paddle.com and will be returned to your original payment method within 5-10 business days
Mobile purchases: Refunds for in-app purchases made through Apple App Store or Google Play Store are subject to the respective store's refund policies. Please contact the store directly for these refunds

We aim to respond to all refund requests within 2 business days.

6. Chargebacks

7. Changes to This Policy

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: [email protected]
Company: Czest Tech
Location: Lusaka, Zambia

1. Overview

PaNyumba is operated by Czest Tech. Web payments are processed by Paddle.com, our Merchant of Record, which handles billing, invoicing, and sales tax on our behalf.

2. Subscription Cancellation

You may cancel your Pro subscription at any time. Upon cancellation:

Your subscription will remain active until the end of the current billing period
You will not be charged for the next billing cycle
Pro features will be available until the subscription expires
Your listings and account data will not be affected

To cancel, go to your account settings or contact us at [email protected].

3. Refund Eligibility

We offer refunds in the following circumstances:

3.1 Subscriptions (Pro Individual & Company)

Within 14 days: If you are not satisfied with your Pro subscription, you may request a full refund within 14 days of your initial purchase or renewal
Technical issues: If you experience persistent technical issues that prevent you from using Pro features, we will issue a refund or credit
Duplicate charges: If you were charged more than once for the same subscription period, we will refund the duplicate charge immediately

3.2 Coin Packs & Boosts

Unused coins: Refunds may be issued for unused coin packs within 14 days of purchase
Failed boosts: If a listing boost did not apply correctly due to a technical error, we will either re-apply the boost or refund the coins used
Used coins: Coins that have been spent on boosts or other features are generally non-refundable

3.3 Non-Refundable Items

Subscriptions canceled after the 14-day refund window (you retain access until the end of the billing period)
Coins that have already been used for boosts or features
Partial billing periods after cancellation

4. How to Request a Refund

To request a refund, please contact us with the following information:

Your account email address
Date of purchase
Reason for the refund request
Transaction ID or receipt (if available)

5. Refund Processing

Once your refund request is approved:

Web purchases: Refunds are processed through Paddle.com and will be returned to your original payment method within 5-10 business days
Mobile purchases: Refunds for in-app purchases made through Apple App Store or Google Play Store are subject to the respective store's refund policies. Please contact the store directly for these refunds

We aim to respond to all refund requests within 2 business days.

6. Chargebacks

7. Changes to This Policy

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: [email protected]
Company: Czest Tech
Location: Lusaka, Zambia