Privacy Policy

1. Introduction

Czest Tech ("we," "us," or "our") operates the PaNyumba mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using PaNyumba, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use the App.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account or use our services, we may collect:

• Account Information: Name, email address, phone number, profile photo
• Property Listings: Property details, photos, videos, location, pricing
• Communications: Messages sent through our in-app messaging system
• Payment Information: Transaction records for in-app purchases (actual payment processing is handled by Apple/Google)

2.2 Information Collected Automatically

When you use our App, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Location Data: With your permission, we collect location data to show nearby properties and enable map-based search
• Usage Data: App features used, search queries, properties viewed
• Log Data: Access times, pages viewed, app crashes and errors

2.3 Information from Third Parties

We may receive information from Apple App Store or Google Play Store related to your in-app purchases and subscription status.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Create and manage your user account
• Process and complete transactions
• Send you notifications about properties and messages
• Display relevant property listings based on your location and preferences
• Enable communication between landlords and potential tenants
• Detect and prevent fraud or abuse
• Respond to your comments and questions
• Send you marketing communications (with your consent)
• Analyze usage patterns to improve user experience

4. Information Sharing

We may share your information in the following circumstances:

4.1 With Other Users

When you list a property, your profile information and property details are visible to other users. Messages you send are shared with the recipients.

4.2 Service Providers

We may share information with third-party vendors who perform services on our behalf, such as:

• Cloud hosting providers (Supabase)
• Analytics services
• Push notification services

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls for employee data access

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information after account deletion for legal compliance, dispute resolution, or to prevent fraud. You may request deletion of your data at any time by contacting us.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Location: Disable location services through your device settings
• Notifications: Manage push notification preferences in the App or device settings

To exercise these rights, contact us at [email protected].

8. Children's Privacy

PaNyumba is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

9. Third-Party Services

Our App may contain links to third-party services or integrate with third-party platforms:

• Maps: We use mapping services to display property locations
• Payment Processing: In-app purchases are handled by Apple App Store and Google Play Store

These third parties have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Zambia. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you through the App or by email.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Support: [email protected]
• Company: Czest Tech
• Location: Lusaka, Zambia